Refund Policy

Faulty Goods

Please let us know within 28 days if you’re goods arrive to you with any issues and we will investigate the reasoning. We will happily replace your faulty goods as quick as we can and return them to you free of charge.

Changing or cancelling an order

If you have made the mistake of ordering the wrong items or quantities, please get in touch with as soon as possible to amend your order.


If you have any questions or queries regarding your product please get in touch and we will endeavour to find a solution.

We pride ourselves in excellent customer service and will do our utmost best to meet your satisfactory requirements.

To address any enquiries please see our contact details below:

Surepak Ltd

Willow Drive



NG15 0DP

01623 758288

Please note our office opening hours are Monday – Thursday 9am – 5pm and Friday 8.30am – 4.30pm.

This site uses cookies. By continuing your visit, you accept their use as set out in our Cookie Policy. OK